S02E07 - Profit - Play a kind of TETRIS® with your business or: digitally defragment your value chain to push customer satisfaction, revenue, margins, and speed to new heights

Do you remember the act of ‘defragmenting’ your computer? For those less IT-inclined or on IOS, think of your computer playing perfect TETRIS® on your hard drive: Every gap is closed, and files and sections are packaged neatly together. When finished, your computer runs fast again- as it was designed to do.

What would happen if we could defragment our business processes? Finding gaps, re-arranging processes, and getting our firm to run - as it was designed to run?